Mid/Small Business Support
Comprehensive Coverage for Your Office
MSI Includes
- Monitor and support workstations, servers and networks
- Install and maintain antivirus, anti-spam and spyware/malware protection services
- Firewall management
- Security updates and patch management
- Off-site data backup service for servers
- Provide 24/7/365 customer support via the DFC Customer Care Center—located in North America
Satisfaction with Peace of Mind
We work with our Small Businesses to:
- Manage security permission groups for critical applications
- Digitalization, print management and scanning support
- Third party support for phone systems and internet providers
- Institute failover, load balancing and redundancy systems to minimize downtime
- Optimize mission-critical applications for peak performance during high usage time
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Packages
Safeguard Support Center
Features:
- Site Assessment and Inventory
- Proactive Service
- Management and Status Reporting
- Best Practice Driven
- Automated and Reliable
Virtual Service Desk
Features:
- Site Assessment and Inventory
- Proactive Service
- Management and Status Reporting
- Best Practice Driven
- Automated and Reliable
- User Account Management
- Security Patch Management
- Software License Reporting
- Client Network Configuration Management
- 24x7 Workstation Monitoring
- Disk Space, Partition and Usage Management
- Software Deployment
- End User Remote Control
- Management Reporting
- System Inventory Reporting
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