Desktop & Server administration & Desktop preventive maintenance Services

Our Desktop and Server administration provides services such as: routine user and group administration, setting up individual home directories and shares, configuring printers, sending messages to users, start/stop a service or a process and change properties. Most of the jobs are carried out remotely using a secure remote control. This enables us to securely take control of an ailing desktop as if your administrators were actually sitting at the user's desk.

Our tools can scour your IT environment (desktops and servers) to determine what is and what is not present in the desktop & Server. You can determine the Operating system, hot-fixes, and applications the system has; what type of processor, amount of memory, size of the hard drive, type of monitor, keyboard model and a whole slew of greater esoteric items like network IP addresses, Ports, proto-cols and Adapter configurations, Shares, users names, group configurations etc.

This information can be categorized and used during capacity planning discussions. We also provide change configuration reports, which help track the complete life cycle of an asset you may possess. Our full services also include software deployment and OS upgrade services.

Our desktop preventive maintenance services are regular and include: weekly cleaning of internet debris and temp files, , daily update for latest anti-virus signature, weekly repair of registry and spyware removal, as well as weekly assessment and deployment of critical patches.

You are kept informed on each and every action that is taken on your IT Assets. This includes monthly reporting on Asset inventory, Asset change configuration, and details of preventive maintenance carried out on each asset such as Trouble Tickets raised by end users and actions taken to resolve them.