This package includes Remote Server Care and Advanced Server Care Plus. Customers will have access to live Technical Support 24/7/365. Not only will Technical Support assist you over the phone with any issues you are having they will also have the ability to remotely login to your server using a Remote Desktop application. Our package also includes disaster recovery support in the event of an emergency. Backup Management includes the backing up of data remotely to a secure server in the event of disaster recovery.